Sales and Customer Relations Specialist

Job Announcement: Sales and Customer Relations Specialist at Payton Violins (Full-Time, Rochester NY)

Are you a people person with a passion for music and a talent for sales? Payton Violins, the premier violin shop in upstate New York, is seeking a dynamic Sales and Customer Relations Specialist to join our team. This is a unique opportunity to drive sales growth while building lasting relationships with our valued customers.

About the Role:

As the Sales and Customer Relations Specialist, you will play a crucial role in welcoming customers to Payton Violins and guiding them through their purchasing journey. You will often be the first point of contact for our clients, making your role vital in shaping their initial impressions and experiences. Your expertise in sales and customer service will be integral to delivering exceptional experiences and fostering strong client relationships. At Payton Violins, we believe in the power of teamwork and collective success, so while you'll lead customer interactions, you'll also collaborate closely with our team to ensure that every client feels valued and supported. Your ability to communicate effectively and maintain detailed records will help ensure smooth operations and enable your colleagues to perform their roles efficiently.

Key Responsibilities:

• Sales Excellence: Lead retail sales of instruments, bows, and accessories, using your expertise to match customers with the right products.
• Customer Relationship Management: Build and maintain positive relationships with customers, ensuring their satisfaction and loyalty.
• Consultative Selling: Engage with customers to understand their needs and provide personalized recommendations.
• Collaboration with Team: Work closely with the workshop staff to ensure seamless customer interactions and support operational initiatives, and work with the President to provide seamless business operations.
• Market Expansion: Work closely with the President to identify opportunities to expand Payton Violins' reach through innovative sales strategies, initiatives, partnerships, and marketing campaigns.
• Operational Support: Proactively maintain accurate CRM records and anticipate team needs to facilitate smooth operations. Ensure inventory is pristine and showroom aesthetics are upheld, reflecting our commitment to quality. A detail-oriented mindset and keen awareness of surroundings will be essential in supporting our collaborative team environment and enhancing the customer experience.

What We’re Looking For:

• Sales Acumen: Proven experience in sales, with a track record of meeting or exceeding targets.
• Customer-Centric Mindset: Strong commitment to delivering exceptional customer service and building lasting relationships.
• Communication Skills: Excellent ability to communicate effectively with customers and team members.
• Passion for Music: A genuine interest in music and musical instruments, contributing to a positive and inspiring work environment.
• Adaptability and Flexibility: Ability to adjust to changing priorities and handle multiple tasks simultaneously.

Why Join Us?

At Payton Violins, we pride ourselves on creating a collaborative and supportive environment where your skills and creativity will be valued. You'll have the opportunity to work closely with a team that is passionate about music and craftsmanship, and to be a part of a company that is dedicated to excellence in every aspect of our operations. This role offers the chance to grow both professionally and personally while contributing to the success of a respected and growing business.

Apply Today:

Ready to take the next step in your career and join something truly special? We’d love to hear from you. To apply, please submit your resume, highlighting your skills and work experience, along with a brief cover letter (no more than 600 words). In your cover letter, share your interest in the position and provide some insight into your personal and professional values—we’re eager to get to know what drives you, both at work and in life.

Employment with Payton Violins is at-will. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We comply with ADA regulations and provide reasonable accommodations for qualified individuals. Job offers are contingent upon successful completion of a background check. Job duties and compensation are subject to change based on experience, qualifications, and company policy. Employees may be required to sign a confidentiality agreement regarding company trade secrets and client information.