Sales Manager — Payton Violins (Rochester, NY)
Full-Time | On-Site
Tue–Fri 9:30–6:00 | Sat 9:30–3:30
About the Role:
Payton Violins is seeking a high-performing, highly organized, music-loving Sales Manager to become the face of our shop.
This is not a typical retail job.
You’ll be working with musicians, students, and families at meaningful moments—first instruments, major upgrades, auditions, and lifelong musical journeys. We’re looking for someone who cares deeply about music and instruments, thrives in a dynamic environment, and can confidently wear many hats while keeping everything running smoothly.
Who You Are:
- Passionate about music, instruments, and the people who play them
- A natural relationship builder who earns trust quickly
- Highly organized and detail-oriented
- Energized by a role that blends sales, operations, and community engagement
- Comfortable juggling multiple responsibilities without dropping the ball
- Equal parts closer, consultant, and caretaker of the customer experience
What You’ll Do:
Sales & Client Experience (Primary Focus)
- Guide customers through instrument selection, rentals, and upgrades
- Build long-term relationships with musicians, families, and teachers
- Follow up thoughtfully and consistently
- Drive revenue through trust, expertise, and care—not pressure
Shop Leadership & Operations
- Serve as the primary point of contact for all in-store and incoming communication
- Maintain a welcoming, high-end retail environment
- Help lead the daily rhythm of the shop
Inventory & Systems
- Manage instruments, bows, and accessories inventory
- Maintain rental accounts and customer records
- Support website updates and internal systems (non-technical)
Marketing & Community Growth
- Build relationships with local teachers and school programs
- Participate in events, outreach, and partnerships
- Help expand Payton Violins’ presence in the community
What We’re Looking For:
- 2+ years in sales or customer-facing roles
- Strong communication and interpersonal skills
- Excellent organizational ability and attention to detail
- Comfort with tools like Google Workspace and learning new systems
- Interest in string instruments (experience is a plus, curiosity is essential)
Why This Role Matters:
At Payton Violins, sales is not transactional—it’s relational.
This role is central to the growth of the business. You’ll help shape how musicians experience our shop, how families trust us, and how our reputation spreads through the community.
If you’re someone who:
- Loves music
- Takes pride in doing things the right way
- And thrives in a role where no two days are the same
—we’d love to meet you.
Location:
Payton Violins
250 N. Goodman Street
Rochester, NY
